5/13/2023 0 Comments Call simulation examThese aptitude tests aim to discover an individual who has a warm and friendly attitude, respectful, responsible behavior, and the capacity to manage the needs of a wide range of customers. Therefore, companies are searching for an applicant whose test results suggest that he or she will thrive in a call center environment and become a long-term employee. The recruitment process is costly for employers. The goal of the call center assessment test is to help shortlist the right individual for the available position.
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